Privacy Policy

Cigar Cases Online

Last Updated: March 21, 2025

Introduction

At Cigar Cases Online, we respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, store, and protect your personal information when you visit our website or place an order with us. We are committed to complying with all applicable UK data protection laws.

Information We Collect

When you place an order with Cigar Cases Online, we collect the following personal information:

  • Name
  • Email address
  • Postal address
  • Phone number
  • Payment details (processed securely through our payment provider)

We do not store your payment card details on our systems. These are securely processed by Stripe, our payment processing provider.

How We Use Your Information

We use the information you provide to us solely for the purpose of processing and fulfilling your order. This includes:

  • Processing your payment (via Stripe)
  • Preparing your order for shipment
  • Communicating with you regarding your order status
  • Providing delivery information to our shipping partners
  • Addressing any customer service inquiries related to your order

If you have opted in to receive our newsletter, we will also use your email address to send you marketing communications about our products, offers, and promotions. You can unsubscribe from these communications at any time by clicking the unsubscribe link in any of our emails or by contacting us directly.

Cookies and Tracking

We do not use cookies to store any personal information or to track your browsing behavior on our website.

We use Matomo analytics to collect anonymous usage data about how visitors interact with our website. This helps us improve our website and your shopping experience. The analytics data collected does not identify you personally and is used solely for website optimization purposes.

Sharing Your Information

We only share your personal information with third parties when it is necessary to fulfill your order or when required by law. Specifically:

  • We share delivery details (name, address, phone number) with our delivery partners to ensure successful delivery of your order.
  • We share transaction information with Stripe, our payment processor, to process your payment securely.
  • We do not sell, rent, or trade your personal information to any third parties for marketing purposes.

Data Retention

We retain your personal information for a period of 5 years from the date of your last order. This allows us to:

  • Maintain records for accounting and tax purposes
  • Process any future orders more efficiently
  • Handle any potential product warranty claims or returns

If you have not placed an order with us for more than 5 years, we will securely delete your personal information from our systems, unless you have specifically requested us to retain it or if we are required to keep it for legal reasons.

Data Security

We take the security of your personal information seriously and have implemented appropriate technical and organizational measures to protect it. These include:

  • End-to-end encryption when processing customer data
  • Secure servers and networks
  • Regular security assessments and updates
  • Staff training on data protection and security

While we strive to protect your personal information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but are committed to implementing and maintaining reasonable security measures.

Your Rights

Under UK data protection laws, you have rights regarding your personal information. These include the right to:

  • Access the personal information we hold about you
  • Request correction of inaccurate information
  • Request deletion of your personal information
  • Object to processing of your personal information
  • Request restriction of processing your personal information
  • Request transfer of your personal information
  • Withdraw consent where we rely on consent to process your information

To exercise any of these rights, please contact us at contact@cigarcasesonline.co.uk. We will respond to your request within one month.

International Customers

While our website is accessible worldwide, we only ship products to UK mainland addresses. If you place an order from outside the UK, we will cancel and refund your order and delete your personal information from our systems.

Changes to This Privacy Policy

We may update this privacy policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the updated policy on our website and update the “Last Updated” date.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at:

Email: contact@cigarcasesonline.co.uk

Complaints

If you are not satisfied with our response to your privacy concerns, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk).